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As a WW group, we are developing our activities in different countries. In Europe, for Spain/Italy, we are looking for an IT site manager, initially alone, hands-on and able to progress as team leader.

The key clients are business teams on the different sites.

He/she must guarantee operations and continuous improvement of IT services and follows the action plan required to meet the performance expected: day-to-day follow-up of the services, follow escalation process and drive resolution if needed, ensure the incident, change management and problem management are correctly applied, activate third parties when needed.

He/she is a key player in the relationship between teams.

He/she is there to ensure the technical documentation is available/accurate (and stays from a knowledge management perspective).

This is a specialist level position requiring a minimum 3-5 years of experience in Field Services and Infrastructure domain.

As a starting point, he/she will operate/oversee the IT delivery on all country sites to ensure availability of IT services. He/she must guarantee service operations and continuous improvement of production/application/ infrastructure services.

He/she will eventually progress to become a multiple IT site manager driving the best support for users, reconcile project management, customer satisfaction and contract compliance with an economic reality, in alignment with the group vision.

Phase 1 : User support and site deployments

User support and support and cross-cutting functions

  • Provide day to day technical support and support to users
  • Manage/coordinate all activities related to incidents, requests, changes and maintenance
  • Apply all security best practices and policies
  • Define all the internal communications necessary for the implementation of new IS projects
  • Manage local or specific providers

Local interface for global teams

  • Ensure excellent communication and collaboration between Global Applications and Infrastructures teams and local management
  • Documents, promotes and controls his scope
  • Ensure inventories are accurate
  • Provide all local information and support for global deployments
  • Share knowledge and experiences

Phase 2 : Country Development support

Achieving the objectives set by the IT management of the head office

  • Participate in the definition of IT development strategy and objectives
  • Ensure the organization, monitoring and validation of IT developments
  • Set up evolutionary projects to meet the needs of your future colleagues
  • Provide information reporting to the IT department of the head office in France
  • Keep an eye on technological developments and provide strong recommendations

Driving the IT department

  • Accountable of the IT budget: ensuring that budgets for changes in information systems are under control
  • Plan the activities of the service and ensure compliance with schedules
  • Provide the administrative supervision of your IT teams
  • Manage the subcontracting: tendering, choice of suppliers, contract management, technical follow-up

Installation and Maintenance of the IT System

  • Define the maintenance and security policies
  • Monitor the infrastructure and ensure their availabilities and security
  • Plan maintenance plans
  • Define the quality and safety procedures of our IT system

Piloting business projects

  • Identify users’ needs, follow-up and suggest solutions
  • Make operating tracking dashboards

Profile description 

Technical knowledge:

  • Windows 10 and MS office
  • Windows Server System Administration (2008 R2 and above)
  • Network assets delivering security features – Proxy/FW/WAF/VPN GW
  • PowerShell scripting
  • Vmware
  • AD services
  • MS SQL server 2012/2016
  • Citrix VirtualApps (ex Xenapp) 4.5 to 7.15
  • Apache/Tomcat/Jboss/WildFly/IIS/DotNet
  • Configuration management (ex Packer, Chocolatey)
  • Citrix Application Delivery Management (ideally)
  • Linux server systems (RedHat) (ideally)
  • Experience in API technology (ideally)

Must have:

  • Background in the field of computer science (Master II)
  • You demonstrate real “hands-on” experience of at least 5 years in
  • Administration of systems, networks and backups of a Microsoft environment
  • Support services/help desk
  • IT security and security patch management
  • Proven experience in provider’s management
  • Good knowledge of the outsourcing market: publishers, editors, consulting firms
  • Able to make recommendations and know how to set up a roadmap
  • Fluent oral and written Enlgish in order to communicate with the group and other worldwide subsidiaries of the group
  • Strong service oriented attitude
  • Sense of anticipation to implement innovative solutions
  • Self-motivation and able to take responsibility
  • Strong commitment and ability to work under pressure
  • Flexibility, ability to manage a demanding, and changing workload
  • Relationship building and listening skills
  • Ability to negotiate with employees and service providers
  • Effective Communication – Excellent communication, analytical and report-writing skills
  • Ability to manage and prioritize tasks and time efficiently
  • Availability to work out of business hours when necessary
  • Flexibility for business travel

Ideally, you:

  • have management experience
  • have knowledge of Linux administration
  • have experience in a similar size company with a large number of users (>100)
  • master the latest infrastructure, system and network technologies.

Finally, enthusiasm, autonomy and rigor, a taste for teamwork are characteristics that totally illustrate you